Case Study

Our Veterinary IT is a fast-growing technology company providing tailored digital solutions to veterinary practices across the UK. As a rapidly scaling organisation, they are committed to supporting their people while navigating the challenges of growth and innovation.

As Our Veterinary IT continued to expand, CEO Jack Peploe recognised the importance of strengthening the people practices and processes with strong HR foundations to support the business’s strategic ambitions and its growing team. The need was for a local HR partner to provide hands-on, responsive support across a range of employment matters, while also contributing at a strategic level to shape a people-first culture.

Robinson Grace HR Consultancy has been providing dedicated HR support to Our Veterinary IT since 2022, combining operational casework expertise with strategic partnership.

Robinson Grace HR Consultancy works closely with Jack and the senior leadership team, providing ongoing support that combines advisory services with proactive leadership engagement. A key part of this relationship involves Bob, HR Consultant at Robinson Grace HR Consultancy, attending regular leadership meetings alongside the heads of operations, technical services, marketing, and finance, contributing to discussions on organisational improvements and people-focused strategies.

Support provided includes process, people management support, strategic input and sharing our experience on how leadership and management teams are structured, held accountable and deliver.

• Advising and leading complex employee relations (ER) casework such as disciplinary matters and absence management.

• Supporting the implementation of new performance and appraisal frameworks.

• Updating and implementing new HR policies tailored to the organisation’s needs, including the introduction of an AI in the Workplace policy and a revised Flexible Working Policy.

• Access to the in house HRIS to ensure staff records are audited and compliant.

• Acting as a sounding board and trusted advisor to senior leaders on both reactive issues and proactive HR initiatives.

Through ongoing involvement, Robinson Grace HR Consultancy ensures that Our Veterinary IT remains compliant, forward-thinking, and employee-centric in its approach to growth and people management.

Robinson Grace HR Consultancy’s consistent, embedded support continues to enable Our Veterinary IT to approach their growth journey with confidence, knowing their people practices are strong, compliant, and fully aligned with their evolving culture. By maintaining a regular on site presence to get to know the team, Robinson Grace HR Consultancy has fully understood the organisation’s challenges, by developing a deep understanding of the business. The dedicated HR Consultant, Bob, is able to identify areas for improvement and help to shape initiatives that empower employees and support leadership goals.

The hands-on, localised support means that the team can address HR challenges as they arise, while also embedding new processes that scale with the business.